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Do your canvases come with a frame?

Yes, our canvas prints already include a frame made from good quality pine wood. The canvas will be wrapped and secured around the wooden pine frame and will be ready to hang once you receive it. Do…

Updated 2 years ago by Athena Alexis

I received my canvas and it's saggy and not pulled tight. How do I fix this?

Couriers may sometimes mishandle your packages and, as a result, may cause your canvases to get saggy or loose. To make sure that your canvas can be returned to its original state, we have included c…

Updated 2 years ago by Athena Alexis

I ordered a product from your company as a gift for someone. Can you remove the receipt in the packaging before it gets delivered?

The packaging will only include the shipping label for the order and the order details such as the name of the canvas and the list of names provided by the customer. Do not worry as the package will…

Updated 2 years ago by Athena Alexis

I only ordered 1 canvas but more than 1 canvas was mailed to me. Was I charged for both?

We sincerely apologize if you've encountered this issue. There are 2 reasons why you might have experienced this: - Our production team mistakenly sent out 2 copies of your canvas to you. Do not worr…

Updated 2 years ago by Athena Alexis

Your website only allows 10 names on the canvases. What can I do if I want to put more than 10?

Our canvases with signposts or planks can actually accommodate up to 12 names. If you want to provide more than 12 names, this is still possible but our design team will have to put 2 signposts in on…

Updated 2 years ago by Athena Alexis

I ordered a product from your company as a gift for someone. Can you include a greeting card or a thank you note in the packaging?

Unfortunately, we cannot send greeting cards along with your order since it is not yet available in our website. Do not worry as we are currently working on adding it in our product line and will be…

Updated 2 years ago by Athena Alexis

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