Other Questions

I ordered 2 or more canvases but I only received 1 canvas and 1 tracking number. Where are my other orders?

If you ordered more than one canvas, all canvases will be shipped separately and each canvas will have their own tracking number to ensure safe delivery and ease of tracking. If you only received one…

Updated 2 years ago by Athena Alexis

I ordered a High-Resolution Digital Copy but I never received it. How can I get my copy?

We apologize if we weren't able to send you the High-Resolution Digital Copy right away! Please send us an email at care@familygiftsco.com and attach your order number along with the email. You will…

Updated 2 years ago by Athena Alexis

Can I use my own photo as a background scene?

Yes, we can definitely do that for you. I recommend that you check out our Custom Commissioned Premium Canvas where our website will let you upload up to 3 personal photos.

Updated 2 years ago by Athena Alexis

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I ordered 2 or more canvases but I only received 1 canvas and 1 tracking number. Where are my other orders?

I ordered a High-Resolution Digital Copy but I never received it. How can I get my copy?

Can I use my own photo as a background scene?

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