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Shipping And Delivery

My tracking link has been pending for a while now. I would like to know what's going on with my order.

Our shipping labels are actually premade in the product's final stages of production. Once your order has been released from production, it will then be packed and sent to the FedEx facility to be sc…

Updated 2 years ago by Athena Alexis

Where do you ship from?

Our canvases are made and shipped within the United States, specifically in Laredo, Texas. We deliver your canvases via Federal Express ground shipping.

Updated 2 years ago by Athena Alexis

What will I do if I've put the wrong address and the order is shipped?

We send you your receipt and order details immediately after you place your order and we provide a buffer time of 24 hours just in case you would like to make some changes. Unfortunately, once your o…

Updated 2 years ago by Athena Alexis

I contacted FedEx and they said that they don't have my package, did you really ship my package as stated on my email?

The shipping labels for our packages are premade in the final stages of production. It is possible that the item has been shipped and is on the way to the FedEx facility but FedEx informed you that t…

Updated 2 years ago by Athena Alexis

I need my order fast, do you guys provide expedited shipping?

Unfortunately at this time, we do not offer expedited shipping. We have looked into it, but it is usually extremely expensive and may be more than half the purchase price of the product.

Updated 2 years ago by Athena Alexis

How do I track my order?

You can track your order here: http://track.familygiftsco.com/

Updated 2 years ago by Athena Alexis

Why has the tracking status not been updated?

Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available: - There may b…

Updated 2 years ago by Athena Alexis

How long does delivery take?

Our average delivery times are currently 10-14 days from the order date. This includes about 5-7 days to create your order, and 5-7 business days to deliver via UPS, USPS, or Fedex. During busy times…

Updated 2 years ago by Athena Alexis

When will I get my tracking number?

Once the order has been processed by our fulfillment team (5-7 days, on average), a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1-3 business days for yo…

Updated 2 years ago by Athena Alexis

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at care@familygiftsco.com within 24 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appro…

Updated 2 years ago by Mon Villarta

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