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Account Related Inquiries

I made a purchase a few moments ago but I never received my receipt. Where can I get my copy?

Our system automatically sends your receipt to the email address you provided to your order. Can you please check your spam, bulk, junk or social/update folders if you don't see it? If you've checked…

Updated 2 years ago by Athena Alexis

Why is my order on hold?

We placed your order on hold because we encountered one of the following: 1. You ordered a canvas that required specific customizations. These types of orders are placed on hold because we will be se…

Updated 2 years ago by Athena Alexis

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned…

Updated 2 years ago by Athena Alexis

How do I change or cancel my order?

In the event you wish to cancel or change your order, please contact us within 24 hours of your order at care@familygiftsco.com. As all of our products are custom made, changes after 24 hours will no…

Updated 2 years ago by Mon Villarta

I forgot to add a coupon code to my order. How do I go about this?

If you forgot to add or apply your coupon code, this is no problem at all! Please reach out to us at 1-800-452-3420 or email us at care@familygiftsco.com and our customer service representatives will…

Updated 2 years ago by Athena Alexis

I placed my order yesterday. Can I still make changes to my order?

Yes, we can definitely do that for you! As long as your order was placed within 24 hours ago, we can still make changes to your order. Please call us at 1-800-452-3420 or email us at care@familygifts…

Updated 2 years ago by Athena Alexis

I received an email asking me to confirm my order but I don't see a place to confirm it?

We will automatically consider your order confirmed if we do not hear back from you regarding any changes in 24 hours. If everything is correct with your order, please disregard the email you receive…

Updated 2 years ago by Athena Alexis

I placed my order 2 days ago. Can I still make changes to my order?

Unfortunately, we do not accept changes after 24 hours once you place your order. We let you know that you must submit any change requests within 24 hours on both the thank you page after your purcha…

Updated 2 years ago by Athena Alexis

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