When will I get my tracking number?

Once the order has been processed by our fulfillment team (5-7 days, on average), we will generate a tracking number with the carrier of your gift (typically UPS or FedEx). Once a tracking number is assigned, it usually takes 1-3 days to update.

Please contact us at care@familygiftsco.com if:

  • You have not received your tracking number within 10 business days from the date of order
  • Your tracking status is "not available" within 1-2 business days from the time you have received your tracking number


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