When will I get my tracking number?
Once the order has been processed by our fulfillment team (5-7 days, on average), we will generate a tracking number with the carrier of your gift (typically UPS or FedEx). Once a tracking number is assigned, it usually takes 1-3 days to update.
Please contact us at care@familygiftsco.com if:
- You have not received your tracking number within 10 business days from the date of order
- Your tracking status is "not available" within 1-2 business days from the time you have received your tracking number