I only ordered 1 canvas but more than 1 canvas was mailed to me. Was I charged for both?
Updated
We sincerely apologize if you've encountered this issue. There are 2 reasons why you might have experienced this:
- Our production team mistakenly sent out 2 copies of your canvas to you. Do not worry if we charged you for the duplicate canvas as we only charge our customers for the amount stated in their receipts.
- You might have overlooked your cart and mistakenly ordered 2 when you only wanted to order one.
If you still need further clarification, please feel free to call us at 1-800-452-3420 or contact us at care@familygiftsco.com and we'll be happy to help you resolve this issue.
